In the News

Upcoming Speeches & Webinars

  • Barbara will be speaking at the Adventist Health Physician Leadership Symposium on Exceeding Patient Expectations (and Boosting HCAHPS Scores) by Partnering with Patients and Family Members in Sacramento on October 12-13, 2015.
  • Barbara will be speaking at the DNV GL Healthcare Symposium on Patient & Family Advisory Councils – Improving Safety & Saving Money in Las Vegas on October 22, 2015.
  • Barbara will be speaking at the International Conference on Communication in Healthcare (ICCH) on Patient Engagement and the Patient Experience in New Orleans on October 28, 2015.
Past Speeches & Webinars
  • Barbara spoke at the West Boca Medical Center on Exceeding Patient Expectations in Boca Raton on May 1, 2015. “The message you share is needed and we truly appreciate hearing (and learning from) you and Joan!” – Cecilia E. Carroll, Director of Patient and Family Experience at the West Boca Medical Center.
  • As the Managing Editor of DocCom, Barbara spoke at the AACOM & AODME 2015 Annual Conference on how to Build an Efficient, Technology-Driven Curriculum Around Communication Skills Learning in Ft. Lauderdale on April 23, 2015.
  • Barbara spoke at the Beryl Institute’s Patient Experience Conference 2015 on PFACs: Where’s the Money? The Financial Impact on Hospitals in Dallas on April 9, 2015.
  • Barbara presented a webinar on Patient & Family Advisory Councils (PFACs): the Business Case for Starting a PFAC & PFAC Survey Results on March 12, 2015. Click here to access the Powerpoint from the webinar.
  • Barbara spoke with Jason Wolf, president of The Beryl Institute, at the Institute for Healthcare Improvement’s 26th Annual National Forum on Quality Improvement in Health Care (IHI) on The Patient Experience Imperative: A Dialogue on Structure, Voice and Strategy in Orlando on December 9, 2014.
  • Barbara was a keynote speaker at the 4th Annual Patient Advocate Conference on The Healthcare Bill of Rights: A Prescription for Patient-Based Care in Orlando on December 5, 2014.
  • Barbara spoke at the Institute of Medicine (IOM) on Patient & Family Advisory Councils: Current Experience and Metrics in Washington D.C. on November 4, 2014.
  • Barbara spoke at the 2014 Planetree International Conference on Patient-Centered Care on Patient & Family Advisory Councils that Saved Their Hospitals Money in Chicago on October 13, 2014.
  •  Barbara spoke at the Dorland Health 2nd Annual Measurement Conference with Carmen Kestranek, from the Cleveland Clinic, on Improving Outcomes and HCAHPS Scores through Predictive Analytics in Chicago on September 19, 2014. 
  • Barbara spoke at Kaiser Permanente on Exceeding Patient Expectations & Boosting HCAHPS Scores in Los Angeles on July 17, 2014.
  • Barbara spoke at the UCLA Anderson School of Management on Conducting Primary Research in Los Angeles on July 12, 2014.
  • Barbara presented at the Virtual Conference Series for The Beryl Institute on how to Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores on July 8, 2014. Click here to access the webinar.
  • Barbara presented at the Partnership for Patients Summer Collaborative for Hospitals and HENs on the Financial Case for PFACs on June 27, 2014 and June 30, 2014.
  • Barbara spoke at the 2014 Patient Family Centered Care Conference (PFCC) on The Financial Impact of Patient Family Advisory Councils in Los Angeles on June 16, 2014.
  • Barbara presented a webinar with Jason Wolf for The Beryl Institute on Improving the Patient Experience in Medical Groups, Clinics and Physician Practices on June 3, 2014. 
  • Barbara spoke on the radio program, Advocacy Heals U, about the benefits of advocacy on May 20, 2014.
  • Barbara spoke at the Beryl Institute Patient Experience Conference 2014 on The Medical School Focus on the Patient Experience in Chicago on April 8, 2014.
  • Barbara presented a webinar for Patient and Family Centered Care Partners (PFCC) on Exceeding Patient Expectations & Boosting HCAHPS Scores on November 22, 2013.
  • Barbara spoke to patient liaisons at the Ronald Reagan UCLA Medical Center on Exceeding Patient Expectations & Boosting HCAHPS Scores in Los Angeles on September 5, 2013.
Articles, Reports & White Papers
  • Barbara wrote an article which was published by Engaging Patients.org titled Patient and Family Advisory Councils: Making Inroads in Hospitals. Click here to read the article. May 14, 2015
  • An article about Joan’s Family Bill of Rights appeared on the Innovatient webpage titled The Personal Side of Medicine. Click here to read the article. October 27, 2014
  • Barbara wrote an essay which was published by the British Medical Journal titled Joan’s Family Bill of Rights: An Essay. Click here to read the essay. October 17, 2014
  • Barbara wrote an article which was published by Engaging Patients.org titled Medical Schools Putting Focus on the Patient Experience. Click here to read the article. September 11, 2014
  • The Beryl Institute sponsored a report on the financial impact of hospitals – PFACs: Where’s the Money? The Financial Impact on Hospitals. Click here to read Barbara’s report. July 2014 
  • Barbara was quoted in an article published by the Institute for Healthcare Improvement (IHI). Click here to read the article. February 14, 2014
  • Barbara wrote a guest blog for The Beryl Institute’s publication, Patient Experience Monthly titled IHI Forum – Mandate for Change. Click here to read the article. January 14, 2014
  • Barbara wrote an article which was published by Modern Healthcare Magazine. Click here to read the article. December 7, 2013
  • Barbara co-wrote a white paper with The Beryl Institute‘s President Jason Wolf titled, Exploring the State of Patient Experience in Physician Practices and Medical Groups. Check here to read the white paper.  October 2013
  • Joan’s Family Bill of Rights was mentioned in the comments section of an article published on HealthStream.com. July 2013
  • Joan’s Family Bill of Rights was mentioned in Wendy Leebov’s Heartbeat newsletter. July 2013
  • Joan’s Family Bill of Rights was quoted in an article published by Dementia: There is Hope. June 2013
  • Dr. Jason Wolf President of The Beryl Institute, interviewed Barbara for a white paper he wrote on “Voices of Patient and Families  Partners in Improving Patient Experience.” Click here to access the white paperMay 2013 
  • An article quoting Barbara was published on the Patient Safety and Quality Healthcare webpage. March/April 2013
  • An article about Joan’s Family Bill of Rights appeared in The Therapeutic Relationship, a newsletter about the therapeutic relationship in health care. Click here to read the article. March 22, 2013
Grants
Council Involvement
  • Barbara is a co-chair of The Beryl Institute’s Global Patient and Family Advisory Council (GPFAC). GPFAC provides guidance and input on the strategic direction of the Institute. You can read more about the council at Global Patient and Family Advisory Council July 2013.
  • Barbara is a member of the Kaiser Permanente Regional Member Advisory Council. 2014
  • Barbara served on the Institutional Review Board (IRB) at Orthopaedic Hospital in Los Angeles from 1996-2003.
Conference Attendance
  • Barbara attended the Health Forum Leadership Summit sponsored by the American Hospital Association (AHA) in San Diego from July 21-22, 2014.
  • Barbara attended the Quality & Patient Safety Roadmap sponsored by the American Hospital Association (AHA) in San Diego from July 19-20, 2014.
  • Barbara attended the Enriching Relationships in Communication and Healthcare conference on Communicating and learning in highly effective healthcare systems, sponsored by the American Academy on Communication in Healthcare (AACH), at Stanford from June 20-24, 2014.