Presentations for Exceeding Patient Expectations

Barbara Lewis is an accomplished speaker who holds the highest designation, Distinguished Toastmaster, from Toastmasters International, an organization that enhances the speaking skills of its members. She  frequently speaks at national and regional conferences throughout the U.S. on a wide variety of topics.

Her powerful presentation, Exceeding Patient Expectations, uses vignettes to tell Joan’s Story about the last two weeks of her sister’s life, most of which was spent in the Intensive Care Unit. From her marketing perspective, Barbara recounts her observations of the healthcare personnel who interacted with her sister and describes opportunities for improvement, which could impact patient satisfaction survey scores.

The presentation, which has received Continuing Medical Education credit, can be 30 minutes to two hours in length or given as a day-long workshop. For more information, contact Barbara Lewis at 818.784.9888 or by email at

See all of Barbara’s speeches.