Presentations

We have presented many times as a keynote, plenary and breakout speaker live and on webinars on a wide range of topics. Please contact us if you’d like to discuss a presentation. Our healthcare presentations include following:

The Beryl Institute Patient Experience Conference (Apr 2019) Our Transformational PFAC Pathway to Success

American Student Medical Association (Mar 2019) Six Steps to Deliver Bad News Successfully

American Student Medical Association (Feb 2019) Value of Communication Skills – Empathy & Listening Skills

International Patient and Family Centered Care (Jun 2018) Nothing About Patients Without Patients

The Beryl Institute (Mar 2018) Patient & Family Engagement: How do you include patients in your patient experience efforts?

Minnesota Hospital Association (Nov 2017) The Business Case for PFACs

Society of Behavioral Medicine (Mar 2017) DocCom

Patient and Family Centered Care Partners (Feb 2017) Influence, Cultivate and Spread a PFCC Culture

Institute of Healthcare Improvement (Dec 2016) You, Me & the Computer Makes Three

DNV GL Healthcare Symposium (Oct 2016) Patient & Family Advisory Councils: Improving Safety & Saving Money

Kansas Foundation for Medical Care (Jul 2016) Making Moments Count: Improving Engagement to Increase Immunization and Screening Rates

AACH ENRICH & Research Forum (Jun 2016) You, Me & the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience – What Learners Should Know

The Beryl Institute (Apr 2016) Metrics – the PFACs’ Key to Success

Adventist Health Physician Leadership Symposium (Oct 2015) Exceeding Patient Expectations (and Boosting HCAHPS Scores) by Partnering with Patients and Family Members

DNV GL Healthcare Symposium (Oct 2015) Patient & Family Advisory Councils – Improving Safety & Saving Money

International Conference on Communication in Healthcare (Oct 2015) How do DocCom Online Resources Improve Communication Skills Learning for Students and Residents to Enhance the Patient Experience?

West Boca Medical Center (May 2015) Exceeding Patient Expectations

AACOM & AODME Annual Conference (Apr 2015) Build an Efficient, Technology-Driven Curriculum Around Communication Skills Learning

The Beryl Institute’s Patient Experience Conference (Apr 2015) PFACs: Where’s the Money? The Financial Impact on Hospitals

Joan’s Family Bill of Rights (Mar 2015) Patient & Family Advisory Councils (PFACs): The Business Case for Starting a PFAC & PFAC Survey Results

4th Annual Patient Advocate Conference (Dec 2014) The Healthcare Bill of Rights: A Prescription for Patient-Based Care

Institute for Healthcare Improvement’s 26th Annual National Forum on Quality Improvement in Health Care (Dec 2014) The Patient Experience Imperative: A Dialogue on Structure, Voice and Strategy

Institute of Medicine (Nov 2014) Patient & Family Advisory Councils: Current Experience and Metrics

Planetree International Conference on Patient-Centered Care (Oct 2014) Patient & Family Advisory Councils that Saved Their Hospitals Money

Dorland Health 2nd Annual Measurement Conference (Sep 2014) Improving Outcomes and HCAHPS Scores through Predictive Analytics

Kaiser Permanente (Jul 2014) Exceeding Patient Expectations & Boosting HCAHPS Scores

The Beryl Institute Virtual Conference (Jul 2014) Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores

UCLA Anderson School of Management (Jul 2014) Conducting Primary Research

Partnership for Patients Summer Collaborative for Hospitals and HENs (Jun 2014) Financial Case for PFACs

Patient Family Centered Care Conference (Jun 2014) The Financial Impact of Patient Family Advisory Councils

The Beryl Institute (Jun 2014) Improving the Patient Experience in Medical Groups, Clinics and Physician Practices

Advocacy Heals U (May 2014) The Benefits of Advocacy

The Beryl Institute Patient Experience Conference (Apr 2014) The Medical School Focus on the Patient Experience

Patient and Family Centered Care Partners (Nov 2013) Exceeding Patient Expectations & Boosting HCAHPS Scores

Ronald Reagan UCLA Medical Center (Sep 2013) Exceeding Patient Expectations & Boosting HCAHPS Scores

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