We have presented many times as a keynote, plenary and breakout speaker live and on webinars on a wide range of topics. Please contact us if you’d like to discuss a presentation. Our healthcare presentations include following:
Patient Experience Symposium (September 2022) High-Performing Patient & Family Advisory Councils: Winning Strategies and Best Practices
PFCC Partners (September 2022) Where’s the Value in PFACs? Get the Proof with Metrics
American College of Healthcare Executives (May 2022) Which Interventions Used by U.S. Acute Care Hospitals Improved HCAHPS Scores?
American Student Medical Association (Jan 2022) Value of Communication Skills – Empathy & Listening Skills
Engaging Patient Experience with Digital Innovation (Oct 2021) Nothing about Patients without Patients: How Kaiser Permanente Southern California Partners with Patients to Develop and Improve Digital Programs
HIMSS (Aug 2021) How Embedding the Patient Voice Improves Results and Experience
The Beryl Institute Patient Experience Conference (Apr 2019) Our Transformational PFAC Pathway to Success
American Student Medical Association (Mar 2019) Six Steps to Deliver Bad News Successfully
American Student Medical Association (Feb 2019) Value of Communication Skills – Empathy & Listening Skills
Kaiser Permanente National Quality Conference (June 2018) – Nothing About Patients Without Patients: Strategically Partnering with Leadership for Patient-Centered Outcomes
International Patient and Family Centered Care (Jun 2018) Nothing About Patients Without Patients
The Beryl Institute (Mar 2018) Patient & Family Engagement: How do you include patients in your patient experience efforts?
Minnesota Hospital Association (Nov 2017) The Business Case for PFACs
Society of Behavioral Medicine (Mar 2017) DocCom
Patient and Family Centered Care Partners (Feb 2017) Influence, Cultivate and Spread a PFCC Culture
Institute of Healthcare Improvement (Dec 2016) You, Me & the Computer Makes Three
DNV GL Healthcare Symposium (Oct 2016) Patient & Family Advisory Councils: Improving Safety & Saving Money
Kansas Foundation for Medical Care (Jul 2016) Making Moments Count: Improving Engagement to Increase Immunization and Screening Rates
AACH ENRICH & Research Forum (Jun 2016) You, Me & the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience – What Learners Should Know
The Beryl Institute (Apr 2016) Metrics – the PFACs’ Key to Success
Adventist Health Physician Leadership Symposium (Oct 2015) Exceeding Patient Expectations (and Boosting HCAHPS Scores) by Partnering with Patients and Family Members
DNV GL Healthcare Symposium (Oct 2015) Patient & Family Advisory Councils – Improving Safety & Saving Money
International Conference on Communication in Healthcare (Oct 2015) How do DocCom Online Resources Improve Communication Skills Learning for Students and Residents to Enhance the Patient Experience?
West Boca Medical Center (May 2015) Exceeding Patient Expectations
AACOM & AODME Annual Conference (Apr 2015) Build an Efficient, Technology-Driven Curriculum Around Communication Skills Learning
The Beryl Institute’s Patient Experience Conference (Apr 2015) PFACs: Where’s the Money? The Financial Impact on Hospitals
Joan’s Family Bill of Rights (Mar 2015) Patient & Family Advisory Councils (PFACs): The Business Case for Starting a PFAC & PFAC Survey Results
4th Annual Patient Advocate Conference (Dec 2014) The Healthcare Bill of Rights: A Prescription for Patient-Based Care
Institute for Healthcare Improvement’s 26th Annual National Forum on Quality Improvement in Health Care (Dec 2014) The Patient Experience Imperative: A Dialogue on Structure, Voice and Strategy
Institute of Medicine (Nov 2014) Patient & Family Advisory Councils: Current Experience and Metrics
Planetree International Conference on Patient-Centered Care (Oct 2014) Patient & Family Advisory Councils that Saved Their Hospitals Money
Dorland Health 2nd Annual Measurement Conference (Sep 2014) Improving Outcomes and HCAHPS Scores through Predictive Analytics
Kaiser Permanente (Jul 2014) Exceeding Patient Expectations & Boosting HCAHPS Scores
The Beryl Institute Virtual Conference (Jul 2014) Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores
UCLA Anderson School of Management (Jul 2014) Conducting Primary Research
Partnership for Patients Summer Collaborative for Hospitals and HENs (Jun 2014) Financial Case for PFACs
Patient Family Centered Care Conference (Jun 2014) The Financial Impact of Patient Family Advisory Councils
The Beryl Institute (Jun 2014) Improving the Patient Experience in Medical Groups, Clinics and Physician Practices
Advocacy Heals U (May 2014) The Benefits of Advocacy
The Beryl Institute Patient Experience Conference (Apr 2014) The Medical School Focus on the Patient Experience
Patient and Family Centered Care Partners (Nov 2013) Exceeding Patient Expectations & Boosting HCAHPS Scores
Ronald Reagan UCLA Medical Center (Sep 2013) Exceeding Patient Expectations & Boosting HCAHPS Scores