Speeches & Webinars
- Osher Lifelong Learning Institute (Feb 2024) Do you have a voice in your healthcare? Three critical ways to influence your healthcare and improve your medical center
- Institute of Healthcare Improvement Forum (Dec 2023) Patient Experience Symposium (Sep 2023) High-Performing Patient & Family Advisory Councils: Winning Strategies and Best Practices (Poster)
- PFCC Partners (Sep 2023) Where’s the Value for PFACs? Get the Proof with Metrics
- ACHE Las Vegas (May 2022) Discover How to Use Your HCAHPS Data and Make Improvements in Your Patients’ Experience of Care with Dr. Denise Quigley RAND Corporation
- American Student Medical Association (Jan 2022) Value of Communication Skills – Empathy & Listening Skills
- Engaging Patient Experience with Digital Innovation (Oct 2021) Nothing about Patients without Patients: How Kaiser Permanente Southern California Partners with Patients to Develop and Improve Digital Programs
- HIMSS (Aug 2021) How Embedding the Patient Voice Improves Results and Experience
- The Beryl Institute Patient Experience Conference (Apr 2019) Our Transformational PFAC Pathway to Success
- American Student Medical Association (Mar 2019) Six Steps to Deliver Bad News Successfully
- American Student Medical Association (Feb 2019) Value of Communication Skills – Empathy & Listening Skills
- Kaiser Permanente National Quality Conference (June 2018) – Nothing About Patients Without Patients: Strategically Partnering with Leadership for Patient-Centered Outcomes
- International Patient and Family Centered Care (Jun 2018) Nothing About Patients Without Patients
- The Beryl Institute (Mar 2018) Patient & Family Engagement: How do you include patients in your patient experience efforts?
- Minnesota Hospital Association (Nov 2017) The Business Case for PFACs
- Society of Behavioral Medicine (Mar 2017) DocCom
- Patient and Family Centered Care Partners (Feb 2017) Influence, Cultivate and Spread a PFCC Culture
- Institute for Healthcare Improvement (Dec 2016) You, Me & the Computer Makes Three
- DNV GL Healthcare Symposium (Oct 2016) Patient & Family Advisory Councils: Improving Safety & Saving Money
- Kansas Foundation for Medical Care (Jul 2016) Making Moments Count: Improving Engagement to Increase Immunization and Screening Rates
- AACH ENRICH & Research Forum (Jun 2016) You, Me & the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience – What Learners Should Know
- The Beryl Institute (Apr 2016) Metrics – the PFACs’ Key to Success
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Patient Experience Symposium (Sep 2023) High-Performing Patient & Family Advisory Councils: Winning Strategies and Best Practices
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Adventist Health Physician Leadership Symposium on Exceeding Patient Expectations (and Boosting HCAHPS Scores) by Partnering with Patients and Family Members in Sacramento on October 12-13, 2015.
- DNV GL Healthcare Symposium on Patient & Family Advisory Councils – Improving Safety & Saving Money in Las Vegas on October 22, 2015.
- International Conference on Communication in Healthcare (ICCH) on Patient Engagement and the Patient Experience in New Orleans on October 28, 2015.
- West Boca Medical Center on Exceeding Patient Expectations in Boca Raton on May 1, 2015. “The message you share is needed and we truly appreciate hearing (and learning from) you and Joan!” – Cecilia E. Carroll, Director of Patient and Family Experience at the West Boca Medical Center.
- AACOM & AODME 2015 Annual Conference on how to Build an Efficient, Technology-Driven Curriculum Around Communication Skills Learning in Ft. Lauderdale on April 23, 2015.
- Beryl Institute’s Patient Experience Conference 2015 on PFACs: Where’s the Money? The Financial Impact on Hospitals in Dallas on April 9, 2015.
- Patient & Family Advisory Councils (PFACs): the Business Case for Starting a PFAC & PFAC Survey Results on March 12, 2015.
- Barbara spoke with Jason Wolf, president of The Beryl Institute, at the Institute for Healthcare Improvement’s 26th Annual National Forum on Quality Improvement in Health Care (IHI) on The Patient Experience Imperative: A Dialogue on Structure, Voice and Strategy in Orlando on December 9, 2014.
- Keynote speaker at the 4th Annual Patient Advocate Conference on The Healthcare Bill of Rights: A Prescription for Patient-Based Care in Orlando on December 5, 2014.
- Institute of Medicine (IOM) on Patient & Family Advisory Councils: Current Experience and Metrics in Washington D.C. on November 4, 2014.
- e 2014 Planetree International Conference on Patient-Centered Care on Patient & Family Advisory Councils that Saved Their Hospitals Money in Chicago on October 13, 2014.
- Dorland Health 2nd Annual Measurement Conference with Carmen Kestranek, from the Cleveland Clinic, on Improving Outcomes and HCAHPS Scores through Predictive Analytics in Chicago on September 19, 2014.
- Kaiser Permanente on Exceeding Patient Expectations & Boosting HCAHPS Scores in Los Angeles on July 17, 2014.
- UCLA Anderson School of Management on Conducting Primary Research in Los Angeles on July 12, 2014.
- The Beryl Institute Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores on July 8, 2014.
- Partnership for Patients Summer Collaborative for Hospitals and HENs on the Financial Case for PFACs on June 27, 2014 and June 30, 2014.
- 2014 Patient Family Centered Care Conference (PFCC) on The Financial Impact of Patient Family Advisory Councils in Los Angeles on June 16, 2014.
- The Beryl Institute on Improving the Patient Experience in Medical Groups, Clinics and Physician Practices on June 3, 2014.
- Advocacy Heals U, radio program about the benefits of advocacy on May 20, 2014.
- Beryl Institute Patient Experience Conference 2014 on The Medical School Focus on the Patient Experience in Chicago on April 8, 2014.
- Patient and Family Centered Care Partners (PFCC) on Exceeding Patient Expectations & Boosting HCAHPS Scores on November 22, 2013.
- Ronald Reagan UCLA Medical Center on Exceeding Patient Expectations & Boosting HCAHPS Scores in Los Angeles on September 5, 2013.
Articles, Reports & White Papers
- Barbara wrote an article which was published by Engaging Patients.org titled Patient and Family Advisory Councils: Making Inroads in Hospitals. Click here to read the article. May 14, 2015
- An article about Joan’s Family Bill of Rights appeared on the Innovatient webpage titled The Personal Side of Medicine. Click here to read the article. October 27, 2014
- Barbara wrote an essay which was published by the British Medical Journal titled Joan’s Family Bill of Rights: An Essay. Click here to read the essay. October 17, 2014
- Barbara wrote an article which was published by Engaging Patients.org titled Medical Schools Putting Focus on the Patient Experience. Click here to read the article. September 11, 2014
- Barbara wrote a guest blog for Skylight Health Care Systems titled The Financial Impact of Patient and Family Advisory Councils on Hospitals. August 13, 2014
- The Beryl Institute sponsored a report on the financial impact of hospitals – PFACs: Where’s the Money? The Financial Impact on Hospitals. Click here to read Barbara’s report. July 2014
- Barbara wrote a guest blog for Skylight Health Care Systems titled The Family Experience: Joan’s Family Bill of Rights. May 7, 2014
- Barbara was quoted in an article published by the Institute for Healthcare Improvement (IHI). Click here to read the article. February 14, 2014
- Barbara wrote a guest blog for The Beryl Institute’s publication, Patient Experience Monthly titled IHI Forum – Mandate for Change. Click here to read the article. January 14, 2014
- Barbara wrote an article which was published by Modern Healthcare Magazine. Click here to read the article. December 7, 2013
- Barbara co-wrote a white paper with The Beryl Institute‘s President Jason Wolf titled, Exploring the State of Patient Experience in Physician Practices and Medical Groups. Check here to read the white paper. October 2013
- Joan’s Family Bill of Rights was mentioned in the comments section of an article published on HealthStream.com. July 2013
- Joan’s Family Bill of Rights was mentioned in Wendy Leebov’s Heartbeat newsletter. July 2013
- Joan’s Family Bill of Rights was quoted in an article published by Dementia: There is Hope. June 2013
- The Beryl Institute published Barbara’s article on the gap between patient expectations and reality. June 2013
- Dr. Jason Wolf President of The Beryl Institute, interviewed Barbara for a white paper he wrote on “Voices of Patient and Families Partners in Improving Patient Experience.” Click here to access the white paper. May 2013
- An article quoting Barbara was published on the Patient Safety and Quality Healthcare webpage. March/April 2013
Grants
- The Beryl Institute awarded Joan’s Family Bill of Rights a grant to examine the medical school focus on the Patient Experience. You can read Barbara’s report at Beryl Institute Patient Experience Grant Research Report. February 2014
Council Involvement
- Barbara is co-chair, emerita, of The Beryl Institute’s Global Patient and Family Advisory Board, which provides guidance and input on the strategic direction of the Institute. 2013 – 2020
- Barbara is co-chair, emerita, of the Kaiser Permanente Southern California Regional Patient Advisory Council. 2014 – 2020
- Barbara served on the Institutional Review Board (IRB) at Orthopaedic Hospital in Los Angeles from 1996-2003