Upcoming Speeches & Webinars

• Barbara will be speaking at the Adventist Health Physician Leadership Symposium on Exceeding Patient Expectations (and Boosting HCAHPS Scores) by Partnering with Patients and Family Members in Sacramento on October 12-13, 2015.

• Barbara will be speaking at the DNV GL Healthcare Symposium on Patient & Family Advisory Councils – Improving Safety & Saving Money in Las Vegas on October 22, 2015.

• Barbara will be speaking at the International Conference on Communication in Healthcare (ICCH) on Patient Engagement and the Patient Experience in New Orleans on October 28, 2015.

• Barbara spoke at the West Boca Medical Center on Exceeding Patient Expectations in Boca Raton on May 1, 2015. “The message you share is needed and we truly appreciate hearing (and learning from) you and Joan!” – Cecilia E. Carroll, Director of Patient and Family Experience at the West Boca Medical Center.

• As the Managing Editor of DocCom, Barbara spoke at the AACOM & AODME 2015 Annual Conference on how to Build an Efficient, Technology-Driven Curriculum Around Communication Skills Learning in Ft. Lauderdale on April 23, 2015.

• Barbara spoke at the Beryl Institute’s Patient Experience Conference 2015 on PFACs: Where’s the Money? The Financial Impact on Hospitals in Dallas on April 9, 2015.

• Barbara presented a webinar on Patient & Family Advisory Councils (PFACs): the Business Case for Starting a PFAC & PFAC Survey Results on March 12, 2015. Click here to access the Powerpoint from the webinar.
  

• Barbara spoke with Jason Wolf, president of The Beryl Institute, at the Institute for Healthcare Improvement’s 26th Annual National Forum on Quality Improvement in Health Care (IHI) on The Patient Experience Imperative: A Dialogue on Structure, Voice and Strategy in Orlando on December 9, 2014.

• Barbara was a keynote speaker at the 4th Annual Patient Advocate Conference on The Healthcare Bill of Rights: A Prescription for Patient-Based Care in Orlando on December 5, 2014.

• Barbara spoke at the Institute of Medicine (IOM) on Patient & Family Advisory Councils: Current Experience and Metrics in Washington D.C. on November 4, 2014.

• Barbara spoke at the 2014 Planetree International Conference on Patient-Centered Care on Patient & Family Advisory Councils that Saved Their Hospitals Money in Chicago on October 13, 2014.

•  Barbara spoke at the Dorland Health 2nd Annual Measurement Conference with Carmen Kestranek, from the Cleveland Clinic, on Improving Outcomes and HCAHPS Scores through Predictive Analytics in Chicago on September 19, 2014. 

• Barbara spoke at Kaiser Permanente on Exceeding Patient Expectations & Boosting HCAHPS Scores in Los Angeles on July 17, 2014.

• Barbara spoke at the UCLA Anderson School of Management on Conducting Primary Research in Los Angeles on July 12, 2014.

• Barbara presented at the Virtual Conference Series for The Beryl Institute on how to Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores on July 8, 2014. Click here to access the webinar.

• Barbara presented at the Partnership for Patients Summer Collaborative for Hospitals and HENs on the Financial Case for PFACs on June 27, 2014 and June 30, 2014.

• Barbara spoke at the 2014 Patient Family Centered Care Conference (PFCC) on The Financial Impact of Patient Family Advisory Councils in Los Angeles on June 16, 2014.

• Barbara presented a webinar with Jason Wolf for The Beryl Institute on Improving the Patient Experience in Medical Groups, Clinics and Physician Practices on June 3, 2014. 

• Barbara spoke on the radio program, Advocacy Heals U, about the benefits of advocacy on May 20, 2014.

• Barbara spoke at the Beryl Institute Patient Experience Conference 2014 on The Medical School Focus on the Patient Experience in Chicago on April 8, 2014.

• Barbara presented a webinar for Patient and Family Centered Care Partners (PFCC) on Exceeding Patient Expectations & Boosting HCAHPS Scores on November 22, 2013.

• Barbara spoke to patient liaisons at the Ronald Reagan UCLA Medical Center on Exceeding Patient Expectations & Boosting HCAHPS Scores in Los Angeles on September 5, 2013.